Online Marketing Guru provides support for technical and server related matters only, and should not be regarded as a general support service.
For the benefit of all clients and to maintain a quality service, Online Marketing Guru reserves the right to suspend any account without any notice if that account is found to be affecting the quality of service for other users.
Online Marketing Guru are primarily in the business of website hosting – not email hosting. Email hosting is considered an ancillary service to website hosting, and the use of our servers for the storage of email archives is not permitted. Clients are required to regularly collect and delete all email stored in all mailboxes associated with hosting accounts
In general, full server backups are made and retained on weekly and monthly cycles. However, absolutely no guarantees are made of any kind, either expressed or implied, as to the integrity of these backups. Backups are made only for server restoration purposes in the case of large scale data loss occurring on a server for any reason including but not limited to hardware failure, software failure, server hacking and general data vandalism. The primary purpose of these backups is to protect system and application files related to server operations. Please take note that it is solely the client’s responsibility to maintain local copies of its digital content.
The client acknowledges and agrees that data may be lost or corrupted in connection with the use of the service and acknowledges that Online Marketing Guru shall have no liability to the client in the event that any or all data is lost or destroyed.
Successful domain registrations that have completed the registration process and are considered active by the Domain Registrar are final and cannot be cancelled or refunded. Some domain extensions may require additional information to complete the registration and Crucial provides no guarantees that an ordered domain registration will be successful. It is The Customer’s sole responsibility to ascertain what information is required to register a particular domain prior to placing any domain registration orders.
Domain transfers typically take 5-7 days to complete once final authorisation has been received by the Domain Registrar, with the exception of .au
domains which take 48 hours once final authorisation has been actioned. Crucial has no authority to speed up a domain transfer and cannot place any guarantees on how long a transfer will take to complete. The Customer must ensure all contact information is updated with current Domain Registrar and the appropriated transfer codes have been obtained prior to placing a domain transfer order with Crucial.
Domains must be renewed prior to their expiration date to avoid the domain becoming inactive. Multiple notifications are sent to The Customer advising them of upcoming domain renewals starting from 60 days prior to the listed expiry date. Crucial has no control over keeping the domain active once it has reached its expiry and does not take responsibility for a website becoming inaccessible due to The Customer not renewing their domain.
Content and Use
All services provided by Online Marketing Guru may be used for lawful purposes only. Transmission, storage, or presentation of any information, data or material in violation of any Australian or USA law is prohibited. This includes, but is not limited to, copyrighted material, trademark, intellectual property, material judged to be threatening or obscene, or material protected by trade secret and other statute without proper authorization. The client agrees to indemnify and hold harmless Online Marketing Guru from any claims resulting from the use of the service which damages the Client or any other party.
Pornography and related merchandising is prohibited. This includes sites that may simply have pornographic content, or links to pornographic content elsewhere.
Also prohibited are sites that promote any illegal activity or present content that may be damaging to Online Marketing Guru. Links to such materials are also prohibited.
Examples of unacceptable content or links:
- Mailing List Sending Software
- Pirated Software
- Hacker Programs or Archives
- Warez Sites
- Illegal MP3s
- General Pornography
Email and Spam
Email hosting is provided only for domains where all website hosting services are contained within our network, and for domains which have no web presence at all. We do not provide email hosting for domains with website hosting services operating externally to our network. We do not provide secondary only or primary with external secondary email services.