Managed IT Services · Shepparton
Reliable IT support that keeps your business moving.
Reduce downtime and take the pressure off your team with proactive monitoring, maintenance, patch management and responsive local support for your business technology.
Supporting businesses across Shepparton and the Goulburn Valley.
Your IT environment
MonitoredPractical business IT support
Less disruption. Better visibility. One team to call.
Whether you need assistance with selected parts of your IT environment or ongoing device management, we provide a practical support plan aligned with your business.
System monitoring
Monitor managed workstations and servers for important availability, performance and system-health alerts.
Patch management
Coordinate operating-system and supported software updates to help keep business devices maintained.
Remote helpdesk
Log, track and manage support requests through a centralised workflow, with remote assistance where suitable.
IT automation
Automate appropriate routine maintenance and repeatable tasks to improve consistency and reduce manual work.
Systems auditing
Maintain clearer visibility of managed devices, installed software and important system information.
End-user support
Help your staff resolve everyday technical problems so they can return to productive work sooner.
Our IT support platform
We use Atera to manage support more effectively.
With your approval, we install a lightweight Atera agent on the workstations and servers covered by your plan. It gives our support team centralised visibility of managed devices and helps us monitor important system information, receive alerts, coordinate updates, manage tickets and provide remote assistance.
Atera works behind the scenes as OMG's professional IT management platform. You continue to deal directly with our local support team.
A clear support process
From onboarding to ongoing support.
We establish what should be managed, set up the agreed devices and provide support through a consistent process.
Understand your setup
We discuss your devices, users, common issues and the level of support your business requires.
Onboard managed devices
With approval, the Atera agent and agreed monitoring policies are configured on supported devices.
Monitor and maintain
We review relevant alerts, coordinate routine maintenance and manage updates covered by the plan.
Support your team
Your staff can request help, allowing issues and actions to be managed through a tracked workflow.
Flexible managed support
Support shaped around your business.
No two workplaces have the same devices or IT requirements. We will review your environment and recommend an appropriate support arrangement.
- System monitoring and maintenance
- Routine real-time maintenance
- Patch management
- Connectivity monitoring
- Systems auditing
- Telephony support
- Pre-configured IT automation
- Proactive support
- Dedicated maintenance
- End-user support
- Customer helpdesk workflow
- Remote cloud backup up to 10 GB
Managed IT FAQs
Questions about our IT support.
Contact us if you would like to discuss your devices or a support requirement not covered here.
What is managed IT support?
Managed IT support provides ongoing monitoring, maintenance and user assistance for the agreed devices and services in your support plan. It helps your business manage technology through a consistent process rather than dealing only with emergencies.
How does OMG use Atera?
Atera is the professional platform we use to monitor covered devices, receive alerts, coordinate maintenance, manage support tickets and start approved remote-support sessions. It is used by our team behind the scenes to deliver your service.
Will software be installed on our computers?
For devices included in managed monitoring, we install a lightweight Atera agent with your approval. We will explain which devices are covered and how the agent supports monitoring and remote assistance during onboarding.
Can you provide remote and onsite support?
Yes. Many suitable issues can be investigated remotely. Onsite support and regular scheduled visits can also be arranged, with hourly charges applying.
Does monitoring mean someone is always watching our screens?
No. Monitoring reports agreed device-health and system information. A remote-control session is separate and is only started when support access is required and authorised.
Do you support businesses outside Shepparton?
Our primary service area is Shepparton and the Goulburn Valley. Remote support may be suitable for businesses in other locations; contact us to discuss your requirements.
Managed IT support and advice
Not sure what level of IT support you need?
Tell us about your team, devices and current technology challenges. We’ll recommend a practical managed IT arrangement and explain how onboarding and ongoing support will work.
Ask about managed IT support
Complete the form and our local team will contact you to discuss your requirements.